Details
02/25/2026
Operations Management Area Director
REM Community Services
Organization Description:
REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.
Website:
https://sevitahealth.com/rem-community/
Position Description:
Position Type: Full-time, exempt, salaried supervisor role.
Scope of Role:
- Manages the operations within a community with revenues of around $7.5 million.
Key Responsibilities:
- Implements the strategic direction for operations and ensures alignment with the state business goals and objectives. Oversees the quality of services provided including implementing initiatives to improve quality. May manage a support functions team (e.g., HR, QA, Finance, health, maintenance, etc.).
Duties:
ESSENTIAL JOB FUNCTIONS:
To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.
Program Planning:
- Management: Oversees system for implementation of program planning; monitors delivery of services and supports to meet Sevita and regulatory standards; ensures services are consistent, engaging, and relevant to the individuals served.
- Overtime: Monitors scheduling, overtime dashboards, and employee utilization for efficient coverage of area programs.
Financial Management:
- Management: Responsible for financial performance of the area business unit, reviews financial statements, oversees area purchasing, understands and acts on all financial drivers with ability to interpret a P&L for their region with support from Finance, executes on action plans to improve performance of underperforming programs; assures billing compliance and documentation.
- Individuals’ Served Funds Management: Safeguards individuals' served funds and ensures compliance within area; verifies monthly financial ledgers for completeness and itemized receipts for purchases on behalf of individuals served.
Census Management:
- Marketing: Identifies collateral, social media, virtual tours, and other marketing needs within area and escalates to Regional Directors.
- Referrals: Acts as primary contact for individual / family / guardian and case manager during referral process, responding to inquiries and referrals within a timely and professional manner; coordinates local events, community participation, and engagement with referral partners (MCOs, state referrals); manages intake referral checklist, working referrals in the pipeline in their area; reviews referrals to validate fit for specific locations and identifies and escalates potential barriers to serving individuals to Regional Director.
- Census Performance: Monitors census and referral dashboards, reviewing progress against census targets and analyzing admissions, discharges, and leave days trends.
Growth and Development:
- Strategy: Implements area core growth strategy (census, periodic billing, new starts) to increase volume.
- New Program Development: Assists with planning new programs, including location of real estate and purchasing furnishings, supplies and equipment. May identify potential acquisition opportunities as well.
Stakeholder Relations:
- Program Stakeholders: Maintains and fosters relations with case managers, referral agents, the community, and funders.
- Government Relations: Participates in building relationships with local legislators and government officials; attends grassroots advocacy meetings (e.g., townhalls, advocacy days; lobbies on behalf of individuals and Network as appropriate.
- Customer Service: Implements area strategies to maintain and foster relations with individuals, mentors, families, and guardians; and implements individual satisfaction enhancement plans as appropriate; upholds Sevita customer service standards.
Compliance and Regulatory Management:
- Quality: Oversees area quality enhancement and implementation plan, coordinating Sevita standards, licensing requirements and individual individual’s needs, and reviews area incident reporting.
- Incident Management: Implements area incident management protocol; ensures timely incident reporting and implementation of corrective action; and assists with area investigations.
- Licensing: Maintains licensing and compliance for area services and supports; assures timely and accurate documentation; oversees area implementation of Sevita compliance plan; and assists with correction orders and over-sees implementation of compliance plans.
Health and Safety Management:
- Health and Safety Programs: Oversees development and implementation of area health and safety programs for individuals and employees; and supervises area nurses as applicable.
- Environment: Maintains area compliance with Sevita and regulatory standards for clean, neat, safe living and working environments; and assures pleasant, age-appropriate, well- decorated home-like residential living environments; and directs area maintenance.
Other:
- Performs other duties and activities as required, including backfilling roles under your supervision.
Supervisory Responsibilities:
- Manages and supervises Program Directors and assigned personnel. Completes performance evaluations, scheduling, orientation, and training. Makes decisions on employee transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities.
Requirements:
The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job.
Education and Experience:
- Bachelor's degree and three to six years of related experience with significant management experience in the human services industry.
- Master’s degree in Human Services, other education and experience as required by state.
Certificates, Licenses, and Registrations:
- Licensure(s) as required by state.
Key Metrics:
- Budgeted Residential Census and/or Budgeted Hours
- List of Active Vacancies and Referrals
- Billing Timeliness and Accuracy
- PCard Expense Budget
- Budget Compliance (budget hours, census, expenses, purchasing, utilization, etc.)
- Individuals' Served Funds - Financial Ledger Audit
- Customer Satisfaction
- Licensing Compliance
- Quality (% participation or TQS)
- Program Visits
- OnSpring Audit Completion
- Health & Safety Incident/Compliance Trends
- Completing Investigations to Standards
- Open Investigations
- Overtime
- Job Requisitions
- Employee Satisfaction/Engagement, Action Plan Progress and Improvement
Other Requirements:
Physical Requirements:
- Medium Work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Travel:
Yes - This position requires a valid driver’s license held for at least one year (post-permit) and a clean motor vehicle record that meets Sevita’s insurability policy.
Andrea White
(978) 488-5492
andrea.white@sevitahealth.com
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