Details
02/25/2026
Regional Director of Operations for Intellectual & Developmental Disabilities Services
REM Community Services
Organization Description:
REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.
Website:
https://sevitahealth.com/rem-community/
Position Description:
- Position Type: Full-time, exempt, salaried supervisor role.
- Scope of Role:
- Oversees the operations of a large region within a state with revenues of around $15 million.
- Key Responsibilities:
- Implements the strategic direction for operations and ensures alignment with the state business goals and objectives. Oversees the quality of services provided including implementing initiatives to improve quality. May manage a support functions team (e.g., HR, QA, Finance, health, maintenance, etc.).
Duties:
ESSENTIAL JOB FUNCTIONS:
To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.
Leadership and Supervision:
- Oversight: Oversees implementation of operations and individual’s supported service and supports for all service lines within a region of a state.
- Personnel: Provides leadership including direct supervision of Area Directors and/or Program Directors, and the regional support team; implements Sevita employee practices; oversees regional safety and workers’ compensation implementation; approves involuntary terminations and reviews written warnings. Collaborates with Talent Acquisition (TA) team on regional hiring needs; instructs Area Directors to submit position request form. Recruits, hires, and interviews Area Directors; communicates all decisions on candidates to TA team. Consults with Area Directors and TA teams on hiring of Program Directors.
- Training: Monitors new hire retention and coaches Area and Program Directors on new hire training and onboarding to ensure new hires are set up for success; provides orientation, training, and guidance to Area Directors; delivers training as a facilitator as needed for team (i.e., state-wide initiatives); coaches ADs on ongoing training efforts.
Financial Management:
- Management: Responsible for the financial performance of a regional business unit, reviews financial statements, oversees regional purchasing, understands and acts on all financial drivers with ability to interpret a P&L for their region with support from Finance, and ensures billing compliance and documentation.
- Overtime: Oversees regional overtime dashboard, including ensuring requisitions are open for aliases with overtime, high overtime utilizers are being monitored, etc.; implements strategies to manage overtime.
- Individuals’ Served Funds Management: Safeguards individuals’ funds and ensures compliance within region.
Census Management:
- Marketing: Coordinates with marketing to fulfill collateral, social media, virtual tours, and other marketing needs within their regions.
- Referrals: Oversees relationship with state referral partners (MCOs, state referrals) and escalates potential issues (e.g., unresponsive case manager, etc.); approves referral decisions to admit individuals into our services, removing escalated barriers to serving individuals.
- Census Performance: Monitors census and referral dashboards, reviewing progress against census targets, analyzing admissions, discharges, and leave days trends, and ensuring timely and proactive response and thorough placement decision making; identifies and implements corrective actions to address census challenges in their regions (i.e., staffing/training need, referral/marketing need, process or system improvements, etc.).
Growth and Development:
- Strategy: Implements the strategic direction for the region and ensures alignment with the state business goals and objectives; implements regional core growth strategy to increase volume; executes strategic plans to achieve growth targets.
- Scouting: Responds to local requests for proposals to address payer needs; identifies and participates in new start development initiatives as appropriate; and identifies potential acquisition partners.
Stakeholder Relations:
- Program Stakeholders: Maintains and fosters relations with the community, referral partners, and funders.
- Government Relations: Maintains and fosters relations with local government authorities such as counties, regional centers and managed care contractors; coordinates, encourages, and bolsters engagement for their teams to participate in advocacy efforts (e.g., advocacy days, town halls, etc.); participates in provider association meetings; and lobbies on behalf of individuals receiving services and Sevita as appropriate
- Customer Service: Implements regional strategies to maintain and foster relations with individuals receiving services, families, and guardians; oversees implementation of individuals supported satisfaction surveys, and implements enhancement plans as appropriate.
Compliance and Regulatory Management:
- Quality: Oversees regional quality enhancement and implementation plan, coordinating Sevita standards, licensing requirements and individuals supported needs; and oversees regional incident reporting.
- Incident Management: Oversees regional implementation of incident management protocol; ensures timely incident reporting and corrective action; reviews trends; develops and implements responses; and may assist with regional investigations.
- Licensing: Maintains licensing and compliance for regional services and supports; assures timely and accurate documentation; oversees regional implementation of Sevita compliance plan; and reviews correction orders and approves regional compliance plans.
Health and Safety Management:
- Health and Safety Programs: Oversees development and implementation of regional health and safety programs for individuals receiving services and employees; directs supervision of nursing contracts and/or nurse supervisor as applicable.
- Environment: Directs regional maintenance program.
Other:
- Performs other duties and activities as required, including backfilling roles under your supervision.
Supervisory Responsibilities:
- Manages and supervises Area Directors and/or Program Directors, and the regional support team and assigned personnel. Completes performance evaluations, orientation, and training. Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities.
Requirements:
The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job.
Education and Experience:
- Bachelor's degree and Master’s degree in Business or Human Services, other education and experience as required by state.
- Seven to ten years of related experience with significant management experience in the human services industry.
Certificates, Licenses, and Registrations:
- Licensure(s) as required by state.
- Other certification(s) and/or training(s) as required by the state and/or service line.
Key Metrics:
- Region Revenue, EBITDA
- Census / Billable Units
- Occupancy (%)
- Referral Conversion (%)
- Fleet/Transportation Optimization (Improvement %)
- Budget Compliance (budget hours, census, expenses, purchasing, utilization, etc.)
- Customer Satisfaction
- Quality (TQS)
- Program Visits
- Employee Satisfaction/Engagement, Action Plan Progress and Improvement
- Turnover
- Individual Performance (L-H)
- Technology Adoption (%)
Other Requirements:
Physical Requirements:
- Medium Work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Travel:
Yes - This position requires a valid driver’s license held for at least one year (post-permit) and a clean motor vehicle record that meets Sevita’s insurability policy.
Andrea White
(978) 488-5492
andrea.white@sevitahealth.com
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