Resident Coordinator

Creative Living

Creative Living is a nonprofit organization with more than 50 years of experience providing affordable, wheelchair-accessible apartments for adults with physical disabilities on the campus of The Ohio State University in Columbus, Ohio. We are the nation’s only campus-adjacent, community-funded accessible housing community, designed to support residents who want to live independently while pursuing education, careers, and full participation in community life. Our mission is rooted in the belief that independence does not mean isolation. Through a strong community model and a 24/7 Resident Assistant Program, Creative Living provides reliable, non-medical support that allows residents to avoid institutional care while maintaining autonomy, dignity, and choice. Creative Living operates as a community-funded service guided by a governance-focused Board of Trustees and led by an Executive Director responsible for organizational leadership and day-to-day integration. A dedicated management team oversees operations, finance, development, resident coordination, and support services, ensuring the organization functions with clarity and accountability. This work is carried out alongside a large team of Resident Assistants who provide around-the-clock support to residents, 365 days a year. Together, these roles form an integrated system that aligns vision, people, and operations while keeping residents’ needs at the center of every decision. Our culture is grounded in respect, responsibility, and shared commitment to meaningful impact. Creative Living values people who are dependable, thoughtful, and motivated by service—whether they are providing direct support to residents, coordinating systems behind the scenes, or strengthening the organization through fundraising and partnerships. We emphasize clear expectations, supportive leadership, and collaboration because our work depends on trust, empathy, and accountability at every level. If you are looking for work that is purposeful, well-structured, and connected to real outcomes, Creative Living offers a place where your role matters and your contributions make a lasting difference.

To learn more about Creative Living, please visit: https://www.creative-living.org/

Position Description:

ROLE OVERVIEW & LEADERSHIP SUMMARY

The Resident Coordinator is a community and care leader at Creative Living, responsible for ensuring that residents experience consistent, responsive, and person-centered support within a connected and supportive living environment. This role provides the human continuity that allows independence, belonging, and dignity to flourish.

As a leader, the Resident Coordinator approaches their work with a people-centered mindset—building trust, supporting Resident Assistants, and creating clarity in how care and coordination are delivered. This role balances relational leadership with clear expectations, recognizing that strong communities are built through both compassion and structure.

The Resident Coordinator works closely with residents and Resident Assistants on a daily basis, providing direct coordination, guidance, and problem-solving. Their leadership is reflected in how support systems are maintained and strengthened over time—ensuring staffing continuity, adapting to changing resident needs, and fostering a community where both residents and staff can grow and succeed.

Duties and Responsibilities:

Resident Coordination & Supported Independence

Coordinate and support residents in navigating complex systems of care, services, and supports, including healthcare, personal care staffing, assistive technology, and benefits.
Maintain a comprehensive, working understanding of each resident’s support landscape in order to identify risks, gaps, and opportunities for improved reliability and outcomes.
Partner with residents to evaluate the effectiveness of their supports, honoring autonomy and choice while providing coordinated assistance when residents are unable to manage systems independently.
Support residents during transitions, including hospitalizations, changes in care needs, and follow-up coordination.
Document and track resident supports, coordination efforts, and outcomes using a case management or CRM system.

Residents retain autonomy and self-direction in their services. Creative Living engages through coordinated support when additional structure or advocacy is needed.

Resident Advocacy & Supported Living Leadership

Serve as a consistent advocate for residents navigating healthcare systems, disability services, and community resources.
Intervene proactively when support systems strain or fail, prioritizing dignity, safety, and long-term stability.
Advocate within external systems to address breakdowns in access, quality, or continuity of services.
Balance advocacy with empowerment by supporting skill-building, informed decision-making, and self-direction.

Resident Assistant & Peer Leadership Oversight

Supervise and support Resident Assistants to ensure high-quality, resident-centered assistance.
Hold primary responsibility for Resident Assistant scheduling, coverage, and continuity of support.
Provide coaching, feedback, and ongoing development to Resident Assistants supporting residents with diverse needs.
Supervise and mentor Resident Ambassadors, ensuring alignment with Creative Living’s culture, values, and community expectations.
Foster strong communication and collaboration between staff, peer leaders, and residents.

Community Building, Learning & Resident Growth

Maintain deep awareness of the resident population, including educational pursuits, career goals, and systemic barriers to participation and success.
Plan and facilitate resident workshops, educational programming, and community discussions aligned with resident interests and goals.
Identify and engage guest speakers, instructors, researchers, and community partners who enrich the resident experience.
Promote a culture centered on learning, leadership development, and personal agency.
Encourage growth without judgment, honoring each resident’s pace, lived experience, and aspirations.

Leadership Continuity, On-Call Coverage & Crisis Response

Partner closely with the Operations Coordinator and organizational leadership to ensure continuity of resident support and staffing coverage.
Share responsibility for on-call leadership coverage, responding to emergent resident, staffing, or operational needs as part of a coordinated leadership model.
Respond to complex situations with professionalism, calm, and systems-based problem-solving.
Coordinate internal and external responses to resident-related challenges, service disruptions, or emergencies.
Document incidents, decisions, and follow-up actions in accordance with organizational policy and best practice.

Other Duties

This job description was not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements:

REQUIRED EDUCATION & PREFERRED EXPERIENCE

Bachelor’s degree in Social Work, Human Services, Public Health, Rehabilitation Sciences, Disability Studies, or a related field preferred
Significant experience working with adults with physical disabilities in community-based settings
Demonstrated experience in care coordination, supported living, or complex service navigation
Supervisory experience strongly preferred
Experience supporting individuals pursuing higher education and/or career development highly valued

SKILLS & COMPETENCIES

Strong knowledge of disability service systems, healthcare navigation, and community resources
Supervisory and team leadership experience, including scheduling and staff development
Ability to build trust while maintaining clear professional boundaries
Strong organizational, documentation, and systems-thinking skills
Comfort using case management or CRM platforms
Excellent communication, facilitation, and conflict-resolution skills
Growth-oriented mindset with the ability to motivate and inspire residents and staff

JOB & WORKING CONDITIONS

Salaried, exempt position with defined leadership coverage responsibilities
Rotational on-site presence across two residential properties
Participation in on-call rotation required
Attendance at all major fundraising and community events is required
Ability to respond to emergencies and challenging situations
Standard office and residential environments

Compensation:

Salary commensurate with experience and responsibilities.
Eligible for Creative Living's full-time benefits package in accordance with the Employee Handbook.
Position classified as salaried, exempt in accordance with applicable wage and hour laws.

Position Location:

150 W. 10th Avenue
Columbus, Ohio 43201

AAP/EEO STATEMENT

All employment opportunities are provided without regard to race, ethnicity, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, military status, protected veteran status, disability, HIV/AIDS status, genetic information, pregnancy, or any other characteristic protected by law.

CLICK HERE TO APPLY!

For more information, please contact:

Mike Lightbody
(614) 4211226
mlightbody@creative-living.org

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